People come to church in silent pain, isolated and hurting. “Look at all these happy people getting close to God. I’m the only one who’s faking it.” Nothing could be further from the truth. But we drive people to internalize and hide their pain because, by and large, the church doesn’t know how to help somebody who’s hurting.

Too many of our churches are not safe places for people to admit they’re in pain, whether it’s depression, being post-abortive, struggling with self-harm or suicide, or what have you. But we have to figure this out. If you can’t go to the people of God when you’re in crisis, where can you go?

I hope this post is a positive step toward remedying this situation. Helping someone who’s hurting starts by validating their pain. Here are 5 great ways to do that.

1) Get Comfortable with Silence.

Think about it. Everything in our modern Western world is designed to protect us from one thing. Silence.

“I really need to spend some quiet, reflective time. I think I’ll get on FaceBook,” said no one ever. If we’re not careful, our lives can get driven by notifications. Someone reacted to your post! Text message! Look who added to their Instagram story!

I’m not knocking social media. They are great communication tools, and they’re fun. They have their place. But we’ve inadvertently engineered ourselves into a world with no silence.

So when we’re talking to someone who’s hurting, we don’t like an “awkward silence.” So we break it too soon. But the other person needed that silence.

Silence is healing. They are processing in the silence, and if you break it too soon, you can rob them of what God is doing in that moment. Sometimes just waiting for them to form the words speaks volumes more than anything you could’ve said.

There’s a great model for this in the book of Job. Job’s friends often get a (well-deserved) bad rap. But they actually got it right for a whole week when they showed up and just sat with him in silence, in the ashes of his life.

They sat on the ground with him for seven days and seven nights. No one said a word to him because they saw how great his suffering was. – Job 2:13

Then Job’s friends opened their mouths, and it was all downhill from there.

The point is, when you’re trying to comfort someone who’s hurting or grieving, don’t be the one to break the silence. Let them break it when they’re ready.

2) Acknowledge their Pain with Reflective Listening.

When someone shares their pain with you, don’t judge it, dismiss it, or minimize it. Reflect it back to them in your own words. Some examples of good things to say are:

• “So do you feel like …?”
• “I’m so sorry you’re going through this. That must really hurt.”
• “Tell me more about that.”

This is not a politician’s hollow “I feel your pain” so they can manipulate a vote out of you. No, they don’t feel your pain. For the most part, they have no idea. (Aside: Never vote for anyone who says “I feel your pain” because they’re lying already.)

This is an honest attempt to truly listen and hear, not only what the person said, but how they feel. By reflecting back what you thought you heard, you communicate that you’re trying to hear their heart.

3) Don’t Say “I Understand”

One of the worst things you can say is “I understand.” The truth is, you don’t understand. You’re not them, and you haven’t been through what they’re going through. No, you really haven’t.

Even if you’ve been through something similar, you’re not them. Your backgrounds and make-up are different. Your needs are different. Your support system is different.

When we say, “I understand,” we minimize their pain. We trivialize what they’re going through. Instead, a great thing to say is, “I have no grid for what you’re going through, but I’m here for you.”

4) Don’t Share Your Story. Shut Up and Listen.

This is not time to share your similar story. They don’t need to hear your story. They need you to hear theirs. In their pain, their heart needs to speak and be heard. They need you to listen and make sure they feel heard.

They need you to hear their heart. When the other person is talking, most people aren’t really listening. They’re politely waiting to talk.

When we share our story, we take the focus off of them and put it on us. We’re telling them, “Your experience is common. I went through it. I got through it. You will too.” While that sounds great on paper and may even be true, that’s not what they need to hear right now.

They need to hear that they were heard. They need to hear that their pain is legitimate, and you’re not shaming them for it. (So often we blame trauma survivors because we’re trying to make sense of an unsafe world.)

Don’t blame them. Validate their pain. “That must really hurt,” is a great thing to say.

After you validate their pain, after they feel heard, then you earn the right to ask them if you can share your story. At the right time, your story might truly be helpful to them. But keep it short. They don’t need all the gory details. Get the focus back onto them as soon as you can.

5) Be Their Friend, Not Their Counselor

You don’t have to fix them. And, frankly, they don’t want to be fixed. They want to be healed. And the first step toward healing is being heard. If you do nothing else, communicate to them that you’ve heard their pain. Not understood it or felt it, because you don’t. But you’ve heard it.

When they believe they’ve been heard, you’ve validated their pain. You’ve validated their story. You’ve validated their worth as a person and as a child of God.

Offer to help them find good help, whether it’s pastoral or professional counseling, or whatever resources their situation requires. Always ask first, don’t impose a solution, but give them options and the freedom to choose to take them or leave them without condemnation from you. They need to drive their healing, not you, although you can respectfully suggest possible routes.

There’s nothing more rewarding than being a friend to someone in their time of need. There’s nothing more rewarding than being there, not necessarily being the person with all the right answers, but being the person who was just there when they needed us.

This is how we, as Jesus’ hands and feet, can support those in crisis who need us. This is how we can make our churches safe places for people in crisis. And we’ll be grateful for that safe place in our time of need as well.

Your Turn

What do you think? What’s your story? Please tell us your story in the comments; it will help others. And please share this post if it would bless other people.